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Are you ready for the ultimate tele calling challenge? Watch this thrilling video to see how ICICI Prudential's tele calling process unfolds. From handling customer queries to overcoming objections, our tele callers are put to the test. Get an inside look at the daily lives of our tele calling agents and see if they can rise to the challenge. Don't miss this exciting video that showcases the highs and lows of tele calling in the insurance industry.
Iprulife 🎬 Case Study: Making of the ICICI Prudential Role Play Video
🔸 Contextual Continuity: The video picks up from a previous tele-calling episode, transitioning into an in-person meeting. This continuation demanded careful scripting to maintain conversational flow while elevating the emotional and professional tone.
🔹 Realistic Setting: We recreated a warm and believable living room setup to simulate a real residential visit, keeping lighting soft and inviting to match the evening hour mentioned in the script.
🔸 Casting and Performance: Actors were chosen based on their ability to deliver natural, conversational Hindi while still carrying the professionalism expected in financial services. Subtle expressions and pauses were emphasized to mirror real-life interactions.
🔹 Dialogue Delivery: The script was crafted to reflect ICICI Prudential’s brand values—trust, clarity, and customer-centricity—while training advisors on polite yet assertive conversation structure.
🔸 Learning Objective: This video acts as a training resource for insurance advisors, showcasing how to conduct home meetings, handle objections gracefully, and build rapport while discussing financial products with decision-makers.
🔹 One-Take Strategy: We aimed to shoot most parts in long, uninterrupted takes to retain naturalism and help learners observe pacing and body language.
🔸 Brand Integration: The use of the visiting card handover, brand mention, and subtle dress code adherence ensured that the ICICI Prudential branding remained visible yet non-intrusive.
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