Case Study:How to Pitch Banking Products Effectively | Customer Call Roleplay Training Video : ICICI Bank
Executive Summary of the Project
A realistic roleplay-based training video created for ICICI Bank to demonstrate how banking executives can effectively pitch products to inbound customer calls. Filmed with professional actors in a simulated bank environment, this video makes soft skill and sales training engaging, repeatable, and cost-effective for HR and L\&D teams.
๐น Realistic Roleplay Format
We recreated a typical customer call scenario using professional actors to demonstrate the right tone, flow, and communication style when pitching financial products.
๐ธ Multi-Camera Setup
The shoot was executed in our studio using multiple cameras to capture natural gestures, facial expressions, and interpersonal dynamics with visual clarity.
๐น Studio-Set Bank Environment
The set was designed to resemble a bank office, offering authenticity without needing to shoot at an actual branchโsaving time and cost.
๐ธ Scripted for Learning Impact
The dialogue was carefully scripted to present objection handling, benefit explanation, and soft skills in action, making it easy for trainees to grasp and replicate.
๐น Ideal for Scalable Training
This video format is reusable, scalable across regions, and helps minimize live training hoursโespecially useful for large organizations like banks and insurance firms.
๐ธ Produced by Santanu Productions
Santanu Productions, a trusted corporate video production company based in Mumbai, specializes in creating high-quality training videos that simplify complex human interactions into teachable moments.
SEO tags:
roleplay training video production, customer service training film, soft skills video for banks, how to sell banking products, corporate training AV, call center training video, customer support training content, ICICI Bank training video, Santanu Productions Mumbai, explainer video for sales training
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